Frequently Asked Questions
HOW IT WORKS
1. How does it work?
Our discerning Gilt City curators seek out the most exciting and luxurious events, services and experiences available in your city, negotiate incredible deals exclusively for our members, then deliver them fresh to your inbox each week.
2. How long do Gilt City sales last?
Each offer is available for purchase for up to one week. Just like Gilt, inventory is limited so act fast! Sign in when the sale goes live to ensure access to the best selection.
3. What happens after I make a purchase?
We’ll send you a confirmation email shortly after you complete your purchase.
4. What if I misplace my confirmation email?
Don’t worry, it happens. Go into the My Account section to view and print your certificate.
5. Are taxes and gratuity included?
In order to comply with local business laws, there will be tax applied on some offers. In these instances, you will be notified before you purchase. If gratuities are included in the purchase price, this will be communicated in the offer description. If gratuity is not mentioned, that means its not part of the packaging.
6. How do I redeem an offer?
Redemption details differ from sale to sale but, redemption instructions will appear on each offer page, as well as the Confirm Your order page and email.
7. How does the waitlist work?
When an item is sold out, you can add yourself to the waitlist by clicking the button. If more dinners, haircuts, massages or whatever has caught your eye become available, we'll send you an email inviting you to return.
8. Should I really add myself to the waitlist for a sold out offer?
Absolutely. When something is sold out and we see a big waiting list, we go back to the restaurant, spa, salon or magician and negotiate for more of the most hotly-desired packages. Joining the waitlist also tells us what you're interested in, which helps us figure out what types of venues and offers to pursue next in our quest to bring you the best of your city.
PAYMENT
1. When do you charge my credit card?
Your credit card will be charged within 24 hours of completing your purchase.
2. Can I use my Gilt credits?
Yes! Any credits you’ve earned on your Gilt account can be redeemed on Gilt City and vice versa.
SUPPORT
1. I’ve purchased a package and am encountering unexpected issues, what do I do?
Please contact Gilt City’s Customer Support support@giltcity.com if this occurs. Gilt City will monitor our vendor relationships and try to respond proactively wherever possible.
2. What if the local business does not know what I’m talking about?
We are working very hard to ensure this doesn’t happen. In cases where it does, please contact Gilt City’s Customer Support at (877) 280-0541. They’ll work to resolve your issue with the vendor as soon as possible.
3. Can I change dates?
For most of our offers, you can organize the dates with the business partner after you have ordered from Gilt City. For orders associated with a specific date, Gilt City’s Customer Support will help wherever possible.
4. What if I am unhappy with the experience I ordered on Gilt City?
While we work hard to ensure this doesn’t happen, we always want your feedback! Send your comments and thoughts to support@giltcity.com.
5. When is Gilt City coming to my city?
We are currently in New York City, Boston, Los Angeles, San Francisco, Miami and Chicago. Even more cities are on the way soon. In fact, we’d love your advice on where Gilt City should launch next! Let us know: support@giltcity.com
6. My business is perfect for Gilt City, how do I get in touch?
We’d love to hear from you! Please visit our Gilt City Partner page for more information at Gilt City for Businesses. Thanks for your interest.
7. I have a question about my BuyWithMe account.
Welcome to the Gilt family! You now have access to great deals on women’s, men’s, and children’s fashion, home decor, travel packages and artisan foods, not to mention the fantastic experiences that await you at Gilt City. No matter what you’re in the mood for, we are sure that we have something to inspire you. Your account has been successfully transferred into our system. Feel free to access your account using your BuyWithMe login and password. If you have any unused BuyWithMe credit, it has also been added to your Gilt account for use on your next purchase. You can use these account credits at Gilt Groupe, Gilt Taste, Park and Bond or Gilt City. Your unredeemed, unexpired vouchers are valid for use with us! Simply login to your account using your BWM username and password and your vouchers will be waiting for you. If you have further questions, please visit http://buywithme.giltcity.com/city/support/bwm-faq for more information.